Pixsolo
Sign in

pixsolo Refund Policy

Last updated: 2026-06-06

[Independent Policy Statement]

This Refund Policy is an independent legal document specifically intended to govern your refund applications, conditions, approval process, and scope of liability after you purchase the digital infrastructure services and AI tools provided by the pixsolo platform (including the STARTER, BASIC, PRO, and ULTIMATE subscription packages). By purchasing any paid service on this platform, you fully acknowledge and unconditionally agree to be bound by this Policy.

1. Nature of Digital Products and One-Time-Payment Goods

All subscription products sold by pixsolo (including but not limited to the STARTER, BASIC, PRO, and ULTIMATE tier products) are, by their nature, digital virtual goods, digital infrastructure services, and online AI compute tools. All products are one-time, independent payments; upon successful purchase, the corresponding AI generation quota, premium asset library access, and system computing resources are immediately bound to your user account and take effect in the cloud configuration.

Given that digital virtual goods and online compute resources are consumed once delivered and have the special characteristics of being irreversible and impossible to return or refund physically, their refund policy differs from that of traditional physical goods.

2. Conditions for Refund Eligibility

Unless the country or region in which you are located has mandatory statutory rights of withdrawal for online digital virtual services (for example, the statutory cooling-off period stipulated by consumer protection regulations in the UK and the EU), or unless this Policy provides otherwise, refund applications will be accepted strictly in accordance with the following standards:

2.1 Circumstances in Which No Refund Is Granted (Not Eligible)

  • Any subscription product or service for which more than 7 days have elapsed since the purchase (successful one-time payment); the platform will not accept any refund application for any reason.
  • Within 7 days of purchase, if you have actually invoked or used any premium service entitlement under that subscription tier (including but not limited to: using the AI tools to generate images even once, using premium tools to export or download any design result, or consuming any non-free compute points/quota within that billing cycle), we will be unable to process any refund for you.
  • Refunds requested for reasons attributable to the user (such as: forgotten account password, account suspension not caused by the platform, lack of confidence in the product's prospects, or a subjective feeling that it does not match one's personal aesthetic or design style) will not be accepted.

2.2 Circumstances in Which a Refund May Be Requested

  • Within 7 days (inclusive) of successful payment, and where the corresponding account has made no use whatsoever of any paid feature or AI tool under that subscription plan after purchase, with no substantive data consumption or asset export.
  • Where a serious technical failure on the platform side, or a prolonged and widespread crash of the server-side digital infrastructure, causes you to be completely unable to use the corresponding paid entitlements normally after purchase, and where the special technical failure is assessed by the technical team as being unfixable within a reasonable time.

3. Refund Clearing Mechanism of the Dedicated Payment Channels

Because pixsolo relies on industry-leading third-party payment gateways and settlement tools for its financial flows, once a refund is approved by the platform, the route by which the funds are returned will be subject to the underlying rules of the relevant channels:

3.1 Alipay (支付宝) Channel

For users who make a one-time payment via Alipay, once a refund is approved, the funds will be returned along the original route to the Alipay account, linked bank card, or balance you used at the time of payment, through Alipay's official merchant interface. The time to arrival is generally 1 to 3 business days, depending on the processing times of Alipay and the associated bank.

3.2 Lemon Squeezy Channel

For overseas or multi-currency users who purchase services via the international payment gateway Lemon Squeezy, once your refund application passes pixsolo's initial review, we will submit a refund instruction to the Lemon Squeezy platform. As the Merchant of Record, Lemon Squeezy will be responsible for the specific settlement, currency conversion, and original-route return of the funds.

It may take 5 to 10 international business days for the funds to reach your overseas credit card or e-wallet. The refund may be subject to non-refundable cross-border transaction fees it deducts, or to minor exchange-rate differences caused by international exchange-rate fluctuations; any such loss is borne by the user.

4. Refund Application Process and Verification Mechanism

If you need to apply for a refund in accordance with law or these rules, please be sure to follow the process below:

  1. Send a formal refund application email to our designated official after-sales mailbox: support@pixsolo.com, or log in to the platform and submit an online refund form through the "Feedback & Suggestions" module.
  2. The email subject must state: [pixsolo Refund Application] + your registered account + purchase order number.
  3. In the body of the email, please clearly provide: your pixsolo registered email, the subscription tier purchased (such as PRO), a screenshot of the one-time payment proof (Alipay transaction number or Lemon Squeezy order receipt), and the specific, reasonable grounds for the refund request.
  4. After receiving your complete application, we will retrieve the backend system logs and conduct a strict compliance audit of the account's creation time, payment timestamp, and the AI quota usage logs of that one-time-payment subscription product. Once we confirm that it meets the refund standards in Article 2 of this Policy, we will initiate the refund within 7 business days.

5. Statement on Reclamation of Entitlements

Once the refund process is formally initiated, the platform system will simultaneously and permanently revoke, deduct, and close all STARTER/BASIC/PRO/ULTIMATE premium feature access rights obtained under that one-time payment for the corresponding account, and will clear all associated unconsumed AI generation quota. For design drafts retained using the free portion prior to the refund, the platform does not guarantee their continued availability.